Shipping Policy

Jenson & Jenson Lubricant (“we” and “us”) is the operator of www.shop.jensonlubricant.com
(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Jenson & Jenson Lubricant will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Jenson & Jenson Lubricant will refund the value of the goods returned but will NOT refund the value of any shipping paid.

  1. Delivery Terms

4.1 Order deliveries will be made between 10:00 AM to 5:00 PM Monday – Saturday (Excluding public holidays).

4.2 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

4.3 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days.

4.4 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order.

4.5 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country

7.3 In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.

7.4 Customs Disclaimer

The brand is not liable for any customs charges or fees imposed by your own country. Any additional costs incurred during the customs clearance process are the responsibility of the customer.

  1. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

     

    9. Insurance
    Parcels are insured for loss and damage up to the value as stated by the courier.

    9.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

    9.2 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

    10. Customer service
    For all customer service enquiries, please email us zpremiumcorporate@gmail.com